Shipping & Returns
Rachel Maytum Artworks are printed on a variety of products using Printful: A Professional Printing Company with fulfillment centers in Europe (Latvia) and USA.
All shipping and returns are handled by Printful. (see policy below for returns and exchanges). They partner with global carriers to give you the best shipping experience. Printful offers international shipping across the world! Shipping isn't available in some countries because of legal restrictions or shipping carrier limitations. For now, Rachel Maytum Artworks isn't available in and doesn't ship to Cuba, Iran, Crimea, Syria, and North Korea. This list may change periodically.
Fulfillment: It takes 2–7 business days to create apparel products and 2–5 business days for non-apparel products.
Shipping: Our average shipping time is 4 business days depending on the order's destination.
Estimated delivery: Your will get your order after Printful fulfill and ship it.
Depending on your order destination and fulfillment location, you may have to pay customs fees. The fees may vary depending on the order value, country limits, etc. Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Return & Exchange Policy
If you're dissatisfied with a product, please contact Rachel Maytum directly before returning your order.
Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
Notification for EU consumers: According to Article 16(c) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for the supply of goods made to the consumer's specifications or clearly personalized, therefore Rachel Maytum Artworks / Printful reserves rights to refuse returns at its sole discretion.
If you provide an address that is considered insufficient by the courier, the shipment will be returned to Printful facility. You will be liable for reshipment costs once we have confirmed an updated address with you.
Packages sent out from Printful US fulfillment centers are returned to their Charlotte facility.
Its address: 11201 Ed Brown Rd, Charlotte, North Carolina, 28273.
Meanwhile, packages sent out from Printful Europe location are automatically returned
to their Europe fulfillment center.
Its address: Lidostas parks, Marupes novads, Latvia LV-2167.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
If you having any questions, please contact Rachel Maytum Artworks.